Refund Policy
Refund / Cancellation Policy
Last updated: March 22, 2026
1. Order Cancellation
Orders may be cancelled only before they are processed, packed, or dispatched. Once processing has started, cancellation may not be possible.
2. Refund Eligibility
Refunds may be considered in cases such as failed transactions, duplicate payments, confirmed non-availability of products, or other valid order issues reviewed by our team.
3. Non-Refundable Situations
Refunds may not be available for orders already processed, dispatched, delivered, customized, misused, or damaged after delivery unless required under applicable law.
4. Failed or Pending Payments
If a payment fails but money is debited, the refund timeline will depend on the payment partner or banking channel. Customers should contact us if the amount is not reversed within the normal banking timeline.
5. Refund Timeline
Approved refunds are generally processed within a reasonable time. The actual credit timeline depends on the payment gateway, bank, UPI app, card issuer, or original payment method.
6. How to Request Support
To request cancellation or refund support, contact us with your order ID, payment details, and issue summary.
Email: kathistar@gmail.com
Phone: +91 7670828232
7. Final Decision
All cancellation and refund requests are subject to verification and final review by Kathistar Enterprises Pvt Ltd in accordance with applicable law and business policy.